1. Who We Are
TSS Building Services is the data controller responsible for your personal data. We are a building company based in Shropshire, England, providing home extension and garage conversion services across Shrewsbury, Telford and the wider Shropshire area.
You can contact us regarding your personal data at:
2. Personal Data We Collect
We collect the following categories of personal data:
Contact & Identity Data
Your name, email address, phone number (if provided) and town/area when you submit an enquiry or quote request.
Project Data
Details about your property, the type of building work you are interested in, your approximate budget and your preferred timeframe.
Newsletter Data
Your email address if you choose to subscribe to our newsletter or building tips updates.
Communications Data
Any correspondence you send to us by email or through our website forms.
Technical Data
Basic technical data such as your IP address and browser type may be collected by essential website cookies. We do not use advertising or cross-site tracking technologies.
3. How We Collect Your Data
We collect personal data in the following ways:
- When you complete a quote request or contact form on our website
- When you subscribe to our newsletter via the email subscription form
- When you email us directly at office@tssbuildingservices.co.uk
- When you interact with our website (technical/cookie data only)
We do not purchase data from third parties or receive personal data from external data brokers.
4. Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
Legitimate Interests
Processing enquiry and quote request data to respond to you and potentially provide our services. This is our primary lawful basis for handling contact form submissions.
Consent
For newsletter subscriptions, we rely on your explicit consent. You may withdraw this consent at any time by unsubscribing.
Contractual Necessity
If you engage TSS Building Services to carry out building work, we process your data as necessary to fulfil that contract.
Legal Obligation
In limited circumstances, we may be required to process or retain data to comply with legal obligations (e.g. tax and accounting records).
5. How We Use Your Data
We use your personal data only for the purposes for which it was collected:
- To respond to your quote requests and general enquiries
- To arrange and carry out free site visits across Shropshire
- To prepare and send you a written quotation for building work
- To communicate with you about your building project
- To send you our newsletter (only with your explicit consent)
- To improve our website and services based on aggregate, anonymised data
We will never use your data for automated decision-making or profiling. We do not send unsolicited marketing emails. If you complete a quote request, we will only contact you in relation to your enquiry unless you have separately subscribed to our newsletter.
6. Data Sharing & Third Parties
We take your privacy seriously and do not sell, rent or trade your personal data with any third party for marketing purposes. We may share your data only in the following limited circumstances:
Form Processing Service
Our website forms are processed by Readdy, our website platform provider, solely to deliver your submission to us. Your data is not retained by this service for any other purpose.
Website Hosting
Our website is hosted by Readdy. Standard server logs may contain IP addresses but are not used for profiling or marketing.
Legal Requirements
We may disclose personal data if required to do so by law, a court order, or by a regulatory or government authority.
All third parties are required to process your data in accordance with UK GDPR and are not permitted to use it for their own purposes.
8. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected:
Enquiry & quote request data
12 months from the date of your enquiry, unless you become a customer
Customer project data
7 years from project completion (required for tax and warranty records)
Newsletter subscriber data
Until you unsubscribe, at which point your data is deleted promptly
Email correspondence
24 months from the last communication
9. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you (Subject Access Request).
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Ask us to delete your data ('right to be forgotten') where there is no legitimate reason to continue processing it.
Right to Restrict Processing
Ask us to restrict how we use your data in certain circumstances.
Right to Object
Object to us processing your data based on legitimate interests, including for direct marketing.
Right to Data Portability
Request that we transfer your data to another controller in a structured, machine-readable format.
To exercise any of these rights, please email us at office@tssbuildingservices.co.uk. We will respond within 30 days. There is no charge for making a request in most circumstances.
10. Contact Us & How to Complain
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the UK's supervisory authority:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legislation. The date at the top of this page will always show when the policy was last updated.
We encourage you to review this page periodically. If we make material changes to how we use your personal data, we will take reasonable steps to notify you.
Last updated: 30 March 2026
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